How Analytical Labs protects our sensitive data

In 2020, the healthcare industry produced over 2.5 trillion gigabytes of data, according to an IDC study. A pharaonic quantity of data that requires analysis laboratories to offer guarantees in terms of safety, speed of communication and minimization of errors. What are the laboratory solutions for the management of sensitive data?

The stress of falling short of standards, coupled with important imperatives

With the Covid crisis we have experienced, the healthcare sector is currently undergoing a real change. It faces growing volumes of data, the development of international connections, and an increasingly important need on the part of patients for rapid results. The use of innovative communication technologies allows an acceleration of the work processes of laboratories, doctors’ offices and hospitals, as well as a simplification of the daily life of doctors and patients, all combined with a reduction in operating costs.

But it does involve data protection and lifelong vigilance against cyber attacks that labs could be the target. The CNIL has also published several online archives to simplify processes by offering a framework adapted to practices. In addition, laboratories decide for themselves which channel they want to use to address patients, without having to waste valuable time using different devices and platforms.

With the new information and communication technologies, the channels available to healthcare professionals for communicating with their patients are diversifying, and the use of faxes, e-mails and even SMS is becoming more and more widespread. In order for the patient to be treated correctly and as soon as possible, laboratory results, sometimes tens of pages long, must be received by the recipients reliably and quickly. At the same time, companies in the healthcare sector have to comply with numerous legal provisions on the protection of sensitive medical data. Text messages and emails are typically used for customer relations in order to alert you to analysis availability, confirm medical appointments, or even redirect to a link that allows access to a secure platform. However, it is not possible to send personal and sensitive data by post or SMS. This is where the fax comes in.

Communicate results in the most reliable and secure way to professionals and individuals with cloud fax

In France, exchanges of information between hospitals, professionals and other laboratories are still often done by fax rather than other communication channels. The processing of personal data, in fact, is subject to numerous texts that heavily regulate the sending of emails. To protect this sensitive data and supervise the entire ecosystem in a regulatory way, healthcare facilities can equip themselves with datacenters, software and platforms. But these investments are necessarily expensive and require a total overhaul of the French healthcare system, financed exclusively with public money, and therefore still limited or in discussion of an increase in France.

To ensure that their data is not breached and transmitted on time, healthcare professionals are therefore still using fax servers. But when they become obsolete, there is a heavy administrative burden and interface problems. Fax transmission through these local systems is prone to errors, especially when IP networks experience peak loads, which represent an additional security risk and unreliability when exchanging confidential information. Due to the increased volume of data with the explosion of big data in the healthcare sector, traditional fax machines tend to be paper-intensive.

To meet the growing flexibility and performance requirements of analytical labs, companies offering cloud fax services offer a highly optimized infrastructure with highly scalable send and receive capabilities. In fact, it reduces or completely eliminates the expense of fax servers and local software updates, as well as reducing the complexity of compliance, administration and maintenance.

Cloud fax services also offer transparent usage-based billing models where only prices per page are charged. The investment and process costs can therefore be reduced by more than 70% compared to traditional fax infrastructures. From the point of view of security, the interfaces are certified and compliant with legal provisions, in accordance with the European directives on data protection and specific for the health sector.

If the digitization of exchanges is now well received by analysis laboratories, it is important that they turn to trusted partners for the management and communication of data. The massive use of data therefore implies the adoption of a solution such as cloud fax, which makes it possible to secure this communication channel through a cloud fax provider to guarantee the expectations and requirements of healthcare establishment.

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